Complaint Review: Crunch

Crunch Customer Service and Corporate Office is one of the worst I have ever experienced. It is a shame because the instructors are great at the Washington Avenue location in Miami Beach but I will never go back nor recommend this gym to anyone due to their non-existent customer service. Your company will gain more business and retain more customers by treating them right and with good care.  I've been dealing with issues of continued billing after I had to freeze my account due to being in a car accident. In the process of trying to resolve this situation, customer service reps have hung up on me as well as my bank when they tried to call, they have cut me off, raised their voice, and refused to let me explain my situation leaving me in absolute shock. They refuse to accept any fault and after having to email their Member Service Manager, Jessie Harrington, she would only offer me one-month of free membership knowing that I can no longer workout due to medical reasons. This is not a resolution, it's a slap in the face.