Complaint Review: Crystal-fit.com

This is an online business that has since moved to a different location, perhaps in the owner's home. There also may be a store front location.

Dan, last name unknown, sells watch crystals and watch repair according to his web site. I contacted him several months back looking for a watch crystal for my 25 year old watch. He said he had one factory made crystal. I asked how much for shipping and was quoted .50 cents. I asked about shipping it priority mail in a box to protect it better. He asked for an additional $4.50 cents extra. I sent payment in the mail plus $5 for shipping. The payment arrived a little late and he also was moving his business and put off the shipment for a few weeks longer. Eventually it was shipped and arrived intact. But it was shipped in an envelope and not by priority mail. He promised a refund for the extra shipping charged but has since never sent it. I have made additional requests by email which have been ignored. Use caution in ordering from this business as you may be overcharged and you have no recourse since the owner does not respond to emails and will not honor his word.

Jerry
NA, Wisconsin
U.S.A.