Csa Travel Insurance We bought the insurance, I missed my cruise because of missed airline connection San Diego California
We were scheduled to fly from Richmond. Virginia to Auckland, New Zealand.
I was supposed to catch a Cruise ship from Auckland.
My plane from Richmond did not take off because the pilot got sick.I had to reroute my flight and missed a day. My ship sailed without me. We took a Taxi from Auckland to next port of call. I missed sightseeing in Auckland.
I filed all the paperwork with CSA, but they are getting technical. They claim that pilot getting sick is not covered and they refuse to pay my claim.
1 Updates & Rebuttals
CSA Travel Protection
San Diego,California,
United States of America
We’re sorry to hear your trip was interrupted and apologize for not meeting your expectations
#2UPDATE Employee
Tue, May 02, 2017
We’re sorry to hear your trip was interrupted and apologize for not meeting your expectations. We take customer service and the claims review process very seriously and cannot stress enough to our customers that it is important they review the coverage details of our plans via the sample Description of Coverage/Insurance Policy that’s provided at the time of purchase, and contact us at (800) 348-9505 or via email at csa@csatravelprotection.com with any additional questions you may have. The plan you purchased can provide trip interruption coverage if your trip is interrupted due to a covered reason, such as a flight delay resulting from adverse weather. Unfortunately, Trip Interruption cannot typically provide reimbursement for interruptions resulting from your pilot being sick or injured. If you have any additional questions or concerns, please reach out to us at the number or email provided above.