CSA Travel protection Did not reimburse me for legitimately missed flight San Diego California
I bought a ticket from Denver to Colton, Calif. for my brother, Steven Ferris, for May 10, 2017. I also paid $20. for insurance from CSA. My brother missed this flight due to major neurological damage to his spine from a previous accident which has left him disabled. His injury that day was particularly painful and he was unable to walk. He has categorized as disabled by the Federal government. I filled out all the required forms. His doctor also faxed them her portion. After waiting months, CSA told me my case was closed and that I failed to send them something (?) but they couldn't tell me what and said they would get back to me. It's been 2 months and no word. Nothing. Rip off.
2 Updates & Rebuttals
Deborah
Palm Bay,Florida,
United States
Steven Ferris was supposed to get a phone call from you.
#3Author of original report
Sat, December 09, 2017
A woman in your claims dept. (Angie?) told me she needed to call Steven Ferris. I double-checked to make sure she had the correct number. She didn't call. Please don't penalize me because one of your employees dropped the ball. How did you send him an email?? He doesn't have an email address
Joseph
San Diego,California,
United States
RipoffReport review: Deborah Palm Bay, FL / Deborah Haynes for Steven Ferris / 17028502
#3UPDATE Employee
Fri, December 08, 2017
We’re sorry to hear about the circumstances surrounding your claim and apologize for not meeting your expectations as we take customer service and the claims review process very seriously. We want our customers to understand the coverage details of our plans and cannot stress enough that it is important to review these details via the sample Description of Coverage/Insurance Policy that’s provided at the time of purchase, and contact us at (800) 348-9505 or via email at csa@csatravelprotection.com with any additional questions. We have dedicated customer service representatives who can clarify the plan terms and conditions and guide you towards the best coverages. To further ensure customer satisfaction, we also offer a free look back period with all of our plans to allow customers to cancel their policies within a designated period as long as they haven't already left on their trip or filed a claim. Supporting documentation is typically required in order for the policy to provide coverage for cancellations due to medical reasons. Your claim has since been resolved and Steven Ferris should have received an email from a dedicated team member. Bceause Steven is the insured, if he has any additional questions or concerns, please have him reach out to us at the number or email provided above.