Complaint Review: CSA Travel Protection

Please read the fine print before you buy! ?the plan sounds wonderful and they might pay off some of the money, but CSA will look for any loophole not to pay you.  We went to Florida and were evacuated from St. George Island because of hurricane Isaac. The evacuation notice was given on a Sunday at 4:30 pm and we were told to leave the island by 8:00 am on Monday. We left right away because we have a small baby and didn't want to take chances. It was four of us and we had to spend one night in Georgia, and luckily found a place in Hilton Head where we could vacation for the rest of the week. They called us back from the rental property in Florida on Tuesday afternoon and told us that it was safe to go

back, but it was too late because we were already 9 hours away. After a couple of letters, and phone calls explaining in detail to the agent what had happened, CSA didn't want to reimburse any money spent that Monday for gas, hotel, nor food (though it's spelt in the contract that they should). They also didn't take into consideration we HAD to leave on Sunday afternoon instead of Monday morning and ended us charging us for 2 nights of vacation. So at the end, they paid us some of the money, but not all what we were entitled to. The woman (Susan) didn't even acknowledge my letters! They have terrible customer service, and its not worth the money, in my opinion. If a hurricane doesnt do it, I dont know what else would!!!