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CSA Travel Protection No travel protection here! RIPOFF! San Diego California
I purchased travel insurance for peace of mind, if something should go wrong with my trip. Well something did go wrong and I had my pocket picked in St. Petersburg Russia on my first day of arrival. It had my ID and credit cards and a lot of cash.
Suddenly I was with very little money only enough to last a day or two. I had to go thorough extreme red tape to get money from my credit card company, and I spent days dealing with multiple police reports, so I could make an insurance claim.
I also contacted CSA through email telling them I was in despite trouble and needed emergency cash immediately They never helped me!
After about four days of this and not getting my credit card in time. I realized if I did not return home immediately I would become destitute without money in a country I couldn't even speak the language.
With great sadness I had to cancel my trip.
When I returned home I spent hours gathering up information and composing a detailed report of my situation and experience along with a police report of my losses. After two weeks I heard back from them telling me they are giving me essentially nothing! They are cold-blooded people who do not care about your misfortune; they are only interested in getting your money. DO NOT USE THEM!
below is other people they screwed:
http://www.travelinsurancereviewer.com/insurer-reviews/csa-travel-protection/
Eric
San Diego, California
U.S.A.
3 Updates & Rebuttals
Csa Travel Protection
San Diego,California,
U.S.A.
CSA Travel Protection is dedicated to providing quality customer service
#4UPDATE Employee
Tue, December 23, 2008
As the Claims Manager for CSA Travel Protection, I would like to take a few moments to introduce my company, and to respond to this customer evaluation.
CSA Travel Protection, founded in 1991, is a reputable travel insurance company held in high regard among consumers and travel professionals alike. In addition, the company is a member of the U.S Travel Insurance Association and Travel Industry Association, among other trusted industry groups.
Travel insurance does not cover every instance, and we're sorry the customer below experienced multiple unfortunate instances resulting in a mostly unpaid claim. After researching this case's claim history, I found that the customer contacted CSA for emergency assistance via email. While CSA's email system is monitored regularly, it is not a channel for emergencies. We share our emergency phone number with all policyholders before traveling, and unfortunately this person did not use a phone, as instructed, when the incident occurred. Furthermore, the customer in question regrettably did not have any receipts or valid documentation to support much of his claim. For all insurance claims, regardless of industry, it is imperative for the policyholder to prove all damages. In this particular instance, the customer was not able to provide any receipts or documents that substantiated his claim.
CSA's official position is to afford coverage whenever possible, and to look for coverage in vague circumstances. This particular claim lacked the necessary evidence with the exception of a new driver's license. The fee for the new license was paid out to the customer once the appropriate documentation was received.
If you have additional questions as to why this claim was denied, CSA's policies or travel insurance in general, please feel free to call me at 1-800-541-3522.
Csa Travel Protection
San Diego,California,
U.S.A.
CSA Travel Protection is dedicated to providing quality customer service
#4UPDATE Employee
Tue, December 23, 2008
As the Claims Manager for CSA Travel Protection, I would like to take a few moments to introduce my company, and to respond to this customer evaluation.
CSA Travel Protection, founded in 1991, is a reputable travel insurance company held in high regard among consumers and travel professionals alike. In addition, the company is a member of the U.S Travel Insurance Association and Travel Industry Association, among other trusted industry groups.
Travel insurance does not cover every instance, and we're sorry the customer below experienced multiple unfortunate instances resulting in a mostly unpaid claim. After researching this case's claim history, I found that the customer contacted CSA for emergency assistance via email. While CSA's email system is monitored regularly, it is not a channel for emergencies. We share our emergency phone number with all policyholders before traveling, and unfortunately this person did not use a phone, as instructed, when the incident occurred. Furthermore, the customer in question regrettably did not have any receipts or valid documentation to support much of his claim. For all insurance claims, regardless of industry, it is imperative for the policyholder to prove all damages. In this particular instance, the customer was not able to provide any receipts or documents that substantiated his claim.
CSA's official position is to afford coverage whenever possible, and to look for coverage in vague circumstances. This particular claim lacked the necessary evidence with the exception of a new driver's license. The fee for the new license was paid out to the customer once the appropriate documentation was received.
If you have additional questions as to why this claim was denied, CSA's policies or travel insurance in general, please feel free to call me at 1-800-541-3522.
Csa Travel Protection
San Diego,California,
U.S.A.
CSA Travel Protection is dedicated to providing quality customer service
#4UPDATE Employee
Tue, December 23, 2008
As the Claims Manager for CSA Travel Protection, I would like to take a few moments to introduce my company, and to respond to this customer evaluation.
CSA Travel Protection, founded in 1991, is a reputable travel insurance company held in high regard among consumers and travel professionals alike. In addition, the company is a member of the U.S Travel Insurance Association and Travel Industry Association, among other trusted industry groups.
Travel insurance does not cover every instance, and we're sorry the customer below experienced multiple unfortunate instances resulting in a mostly unpaid claim. After researching this case's claim history, I found that the customer contacted CSA for emergency assistance via email. While CSA's email system is monitored regularly, it is not a channel for emergencies. We share our emergency phone number with all policyholders before traveling, and unfortunately this person did not use a phone, as instructed, when the incident occurred. Furthermore, the customer in question regrettably did not have any receipts or valid documentation to support much of his claim. For all insurance claims, regardless of industry, it is imperative for the policyholder to prove all damages. In this particular instance, the customer was not able to provide any receipts or documents that substantiated his claim.
CSA's official position is to afford coverage whenever possible, and to look for coverage in vague circumstances. This particular claim lacked the necessary evidence with the exception of a new driver's license. The fee for the new license was paid out to the customer once the appropriate documentation was received.
If you have additional questions as to why this claim was denied, CSA's policies or travel insurance in general, please feel free to call me at 1-800-541-3522.