CSA US Corp Instaspa motor bad & they won't replace City Of Industry California
I purchased an Instaspa from Internet Pool Store for $1,249.00. The motor quit working a little before 3 months. I contacted the seller and the manufacturer. No one wanted to do anything until I stopped the credit card payment. Finally after 3 months CSA US Corp (the manufacturer) sent me a replacement motor. The motor had an open place on the motor about 3 inches long. I have pics. I tried to contact CSA again and they wouldn't answer phones or emails. It must not be a large organization; it certainly isn't a professional organization. I then contacted the BBB and filed a complaint. After another month they reluctantly (only because of the BBB complaint) sent another replacement motor. On their website it gives a new motor 6 months warranty. I had purchased another hot tub in the meanwhile; I was tired of the CSA mess. I sat the motor in the garage and listed the spa for sale. Finally I got someone interested in the spa and it turns out that this motor also was not working. At this point the motor is 5 months old and they have ignored the situation. In order to sell the Instaspa another motor had to be purchased. I have asked nicely for a credit for the motor and once again they have avoided the issued. In 7 months times there were 3 motors that didn't work. If the seller didn't TELL them to send another motor and if the BBB complaint wasn't filed they wouldn't have done anything. They told the BBB that they had done more than there share, so I guess that means that their spas are good for 3 months. This company also sells swimming pools and air mattresses. You can go on their website and see them. Please don't buy their products to show them that they need to make good products and to stand behind their products.
Karen
Dayton, Ohio
U.S.A.
5 Updates & Rebuttals
X Treamly Disgrunted
McMinnville,Oregon,
U.S.A.
Another Victim of CSA US Corp
#6Consumer Comment
Thu, August 06, 2009
We, too are victims of this horrible company. Where are they....Canada, California, China ?? Poorly manufactured parts that break into pieces and fall apart very prematurely. As consumers we reported it in a timely manner to CSA US Corp . Unfortunately this is NOT a professional company with any kind of ethics or knowledge of how to appreciate customers at all!
Spread the word===DO NOT purchase anything from CSA US Corp !!
We also filed a report here. But have no idea what else to do. Open for suggestions
Totally Disgrunted
Washington
X Treamly Disgrunted
McMinnville,Oregon,
U.S.A.
Another Victim of CSA US Corp
#6Consumer Comment
Thu, August 06, 2009
We, too are victims of this horrible company. Where are they....Canada, California, China ?? Poorly manufactured parts that break into pieces and fall apart very prematurely. As consumers we reported it in a timely manner to CSA US Corp . Unfortunately this is NOT a professional company with any kind of ethics or knowledge of how to appreciate customers at all!
Spread the word===DO NOT purchase anything from CSA US Corp !!
We also filed a report here. But have no idea what else to do. Open for suggestions
Totally Disgrunted
Washington
X Treamly Disgrunted
McMinnville,Oregon,
U.S.A.
Another Victim of CSA US Corp
#6Consumer Comment
Thu, August 06, 2009
We, too are victims of this horrible company. Where are they....Canada, California, China ?? Poorly manufactured parts that break into pieces and fall apart very prematurely. As consumers we reported it in a timely manner to CSA US Corp . Unfortunately this is NOT a professional company with any kind of ethics or knowledge of how to appreciate customers at all!
Spread the word===DO NOT purchase anything from CSA US Corp !!
We also filed a report here. But have no idea what else to do. Open for suggestions
Totally Disgrunted
Washington
X Treamly Disgrunted
McMinnville,Oregon,
U.S.A.
Another Victim of CSA US Corp
#6Consumer Comment
Thu, August 06, 2009
We, too are victims of this horrible company. Where are they....Canada, California, China ?? Poorly manufactured parts that break into pieces and fall apart very prematurely. As consumers we reported it in a timely manner to CSA US Corp . Unfortunately this is NOT a professional company with any kind of ethics or knowledge of how to appreciate customers at all!
Spread the word===DO NOT purchase anything from CSA US Corp !!
We also filed a report here. But have no idea what else to do. Open for suggestions
Totally Disgrunted
Washington
Karen
Dayton,Ohio,
U.S.A.
CSA Corp - Instaspa
#6Author of original report
Thu, July 16, 2009
They company finally sent me an email and first states that the motor isn't theirs. Then they tried to say they didn't send me a motor and wanted the shipping tracking number. I emailed them a copy of the tracking information from UPS and of course I have not been contacted again. Also my friend who purchased another motor for this Instaspa is having problems with the motor after 2 months. That is 4 motors in a year that don't work. Their product is the worst soft hot tub type on the market. I have all emails, UPS information, etc and am more than willing to send to anyone so they do not waste their money on this trash of a hot tub.