Complaint Review: CSI*STAMPS.COM

On Oct 11th my card was charged $15.99 for CSI*STAMPS I did not know anything about this charge. I contacted my bank and they said I would have contact the company.

I contacted the company office today and waited almost an hour to talk to a very rude individual on the phone. He said he was Customer Service I think that is suitable for this company.

I was informed that i had filled out a survey and they received this info from that. Not sure when that happened but I have filled out surveys. He said I could cancel the program by saying so and they would charge me another $15.99. I said NO WAY. Then said I could not cancell. They were vendors for the USPS. I told him I had received nothing from them no services NOTHING Then he told me again they would take $15.99 out of my account today when i cancelled. I told him NO!!

Not sure if they can or not but called my bank who said the only way i could clear this up was to change all my card info or pay the bank $32.00 to stop payment. I pay my bills with this card on a monthly basis i would have to change a lot of info. So $15.99 is cheaper but I do not want to do this. I have already been charged $15.99 I did not owe. HELP

Joann
Depauw, Indiana
U.S.A.