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  • Report:  #1167588

Complaint Review: ctbeauty.com

ctbeauty.com Rubbish. Credit card is charged and bogus USPS number is issued . Filed complaint with Amazon Internet

  • Reported By:
    Loretta — New York New York
  • Submitted:
    Tue, August 05, 2014
  • Updated:
    Tue, August 12, 2014

Purchased a hair conditioner. Comopany appears legit as you receive emails and a tracking number. But the tracking number is bogus as USPS never receives the item for delivery. The company has a Connecticut number on their site but no one picks up.

2 Updates & Rebuttals


Lorettadale

NY,
New York,

CTbeauty.com and buySAFE

#3Author of original report

Tue, August 12, 2014

The BuySAFE logo does not have a guarantee number to file a claim. I have filed with Amazon Payments as I paid through Amazon. The sight needs to be shut down as they are scam artists.


Ender

Palo Alto,
California,

Did you contact BuySafe, the purchase insurance that they pay?

#3Consumer Suggestion

Mon, August 11, 2014

I was going to buy something from this site and found several rebuttals pointing to a scam by these guys, but at the same time they have a BuySafe seal in the lower left corner of every page which guarantees (supposedly):

* This merchant's identity, reputation, experience, financial stability, and ability to honor their sales terms and conditions have been verified by buySAFE.

* buySAFE monitors this merchant's performance on every transaction.
* A buySAFE Guarantee is automatically included with your purchase at no cost and provides you with:
- $10,000 Identity Theft Protection
Receive comprehensive assistance and financial coverage if your identity is stolen anywhere online or offline.
- $1,000 Purchase Guarantee
All terms (returns, refunds, shipping, etc) are independently guaranteed by buySAFE.
- $100 Lowest Price Guarantee
If the published store price drops, buySAFE will pay you the difference, up to $100.

 

Your case should be covered by the second item.  They say that they are tracking every transaction and they send you a buysafe number ID with every one (which I doubt, of course, but then it's buysafe's problem to deal with this).  You can make a claim in https://www.buysafe.com/web/Login/BuyerLogin.aspx. Would you mind to try and see if you can get anything and post back?

Thanks!

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