Complaint Review: CTL Software

If it's not too late contact your credit card company. As of the middle of last month the BBB in Spokane reports this is a scam.
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Out of Business

According to information in the Bureau files, it appears that the company is no longer in business. The phone numbers the Bureau had for this company are disconnected, and directory assistance does not have a listing for this company. The Bureau's mail to this company has been returned as undeliverable. If you have an unresolved
BBB Definition:

unresolved - The company failed to resolve the complaint issues.

dispute with this company you may wish to seek legal advice.

Customer Experience

Based on BBB files, this company has an unsatisfactory record
BBB Definition:

unsatisfactory record - A company has an "unsatisfactory business performance record" with the Bureau is based on the experiences reflected in BBB files. This file condition results when the company has failed to resolve or respond to complaints, repeatedly failed to respond or resolve issues in a timely manner, failed to resolve the underlying issues for a pattern
BBB Definition:

pattern - More than 2 complaints involving the same allegations usually within 12 months that are significant in relation to the company's size and volume of business.


of complaints, failed to honor their commitment to mediate or arbitrate disputes or honor mediated agreements or arbitrated decisions, failed to substantiate, modify or discontinue false advertising claims that are challenged by the BBB, or failed to discontinue unauthorized use of the BBB name and logo, a Federally protected trademark.

with the Bureau due to unanswered complaints. The company has resolved
BBB Definition:

resolved - The company resolved the complaint issues.

some complaints presented by the Bureau, however, the Bureau did not receive a response to other complaints
BBB Definition:

other complaints - This refers to complaints from individuals or businesses that do not fall under a specific category.

The Better Business Bureau warns that this company is a cross-border scam, and as of December 18, 2006, the Better Business Bureau is no longer processing complaints on this company.

We strongly suggest that you file formal complaints with your state attorney general's office as well as the Federal Trade Commission, and if you have paid by credit card and have an unresolved
BBB Definition:

unresolved - The company failed to resolve the complaint issues.


issue concerning this business, dispute the charges with your merchant immediately.

Beginning early October, 2006, the Better Business Bureau has received several complaints regarding this company's sale of software products concerning delivery issues
BBB Definition:

delivery issues - Claims alleging delayed delivery of ordered merchandise.

Consumers allege they are paying for products by charge card and are not receiving the merchandise and when they try to contact the company, they receive no response
BBB Definition:

no response - The company failed to respond to the complaint.

.

The Better Business Bureau attempted to call this company twice since complaints began, yet, to date has not received a return call or explanation about complaints on file.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

The Bureau processed a total of 26 complaints about this company in the last 36 months, our standard reporting period. Of the total of 26 complaints closed in 36 months, 26 were closed in the last year.


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I hope this helps!