Print the value of index0
CTU Online - Colorado Technical University Online CTU, CTU Online, Colorado Tech, Colorado Tech Online Enrollment before decision was made and then were difficult in withdrawing Internet
I was looking around the internet for schools where I could continue
with for my master's degree and was also worrying about losing my health
insurance once I left my undergrad university. My parents suggested
requesting information, but, oh h*o, that was a giant mistake.
I
went from chatting with an online adviser rep to having an "admissions
adviser" start emailing me and calling me within ten minutes. I thought
this was strange, but I also thought I would just be put on a mailing
list to receive some catalogs. Before I knew it, the school had emailed
me access to the virtual campus and encouraged me to sign in. I signed
in to check it out and what did I find? I already had a class schedule
and a start date. The school hadn't even received FAFSA info or
official undergraduate transcripts. This was fishy.
The
"adviser" called me three times the next day while I was studying and I
kept ignoring the calls. My parents told me to keep considering the
college until something could be figured out to help me keep my health
insurance, so I refrained from telling them to roll off of a cliff until
I had a more definitive plan.
Foolishly, I put their school code
on my FAFSA (DO NOT DO THIS) and it wasn't until later that day that I
had a really uneasy feeling about this place and decided to cancel
enrollment. Here is where it got tricky.
I sent an email to my
"adviser" (who was really a fast talking salesman) telling him that I
needed to be withdrawn from the classes, as I had no intention of
starting their program. I received no reply the next day, so I called
and left him a voicemail. Again, no reply.
I sent an email to
ctuacademicdean@ctuonline.com, as it was stated in their student
handbook to do if you wanted to withdrawal, but received an automated
message saying the email address was no longer in service. That was
funny, because the student handbook I had found the address in was
updated in January of 2010 and it was only April of 2010 that I
attempted to message this address and it was deactivated. It said it
had been forwarded to the proper address, but I still heard no reply. I
called my "adviser" and left him two more voicemails and removed their
school code from my FAFSA and called their financial aid to cancel any
pending preliminary loan documents. I also chatted with three online
"advisers" to inquire as to why I was not receiving any confirmations
and they became increasingly more mean, saying "If your questions are
regarding your withdrawal, you will have to speak with your adviser."
HOW COULD I DO THIS IF HE WOULDN'T ANSWER MY EMAILS OR CALL ME BACK?
Finally,
my "adviser" called me on a Saturday (what kind of school has people
working on Saturdays?) and told me he had submitted my withdrawal
paperwork. He said he would call back in 24-48 hours when everything
had processed. I gave them 72 hours to call and when I hadn't received
my confirmation call, I emailed the "adviser" twice more and called the
registrar. The man said he had no way of accessing my file but he would
call my "adviser" and leave him a voicemail requesting that he call me.
I don't know if this was ever done.
After emailing "student
advising" stating that I wanted a confirmation of my withdrawal, I
finally managed to annoy someone at the registrar enough to get the
phone number of the "Student Manager." I called her and left a
voicemail asking why I hadn't received a phonecall or email confirmation
of withdrawal. I was assured I would be called back no later than 24
hours from my call time by the man who gave me her number.
Obviously,
this was a giant lie. I did receive a call the next day from my
"adviser" telling me he had processed the paperwork and he was "sorry he
hadn't gotten back to me" and that an automatic confirmation of
withdrawal email would be sent once all of the paperwork was processed.
I requested an email verification from him as well, which he finally
sent after a week of hounding him. It was riddled with grammatical
errors. I have still yet to receive my confirmation of withdrawal, and
if I don't receive it by the middle of this week, I will call everyone
and hound them until I get what I want, which should have been done two
weeks ago with no argument.
It seems odd that I would be ignored
on so many occasions once I stated that I did not want to take any of
their classes. A legitimate university would never ignore me in such a
fashion, and I have attended a very reputable brick and mortar
university for my undergraduate career and even though I have had
paperwork issues, they always resolved them within a week.
DO NOT
BE SUCKED INTO THIS SCAM. This school hires salespeople to coax people
into starting and they will enroll you in classes before you even
mention your decision about your own enrollment. Once you want to
withdrawal, they will ignore you and be very mean to you. DON'T GET
SUCKED IT, THIS SCHOOL IS A SCAM! DO NOT FILL OUT ANY OF THEIR
PAPERWORK OR THEY WILL ENROLL YOU WITHOUT YOUR KNOWLEDGE!
1 Updates & Rebuttals
Truly_Blessed
United States of AmericaIt's not everyone's cup of tea....
#2General Comment
Tue, June 08, 2010
Just like going to a physical campus works for some and going online works for some. I have to say that your story is interesting. You were chatting with someone online who has basic information and recommended speaking to an advisor to get more detailed answers. I am sure that they mentioned that someone will be following up with you. Next, the chatter has to request the best number for you to be reached at so you provided that info, obviously, since they called you so quickly. I know a lot of people that actually appreciate a prompt call back, obviously, you don't and that's ok. For me, I love it. You need to fill out an online application and pay the application fee unless you are educational partners with them or have military experience. Now what institution do you know would come close to partnering with the military if they were a scam, NO ONE. So you had to have filled out the online application and been accepted in order to have access to the virtual campus which does include your course schedule upfront which a lot of students appreciate, you don't. In regards to official transcripts, they need to be requested and sent to the school to be evaluated. Unfortunately, that doesn't happen overnight nor as fast as any school requesting them would like. Any credit transferring in will state transfer under your academics tab. So patience is needed in the meantime. It seems like you were impatient and that doesn't make things happen quicker nor does it make you any more satisfied.
Your advisor called you a few times a day probably because they were trying to get a feel for a good time to reach you since you may not have mentioned that to them. Then you want to ignore the calls that you do get rather than answering and telling them that you are busy and to call back at a specific time or another day. So really getting mad that you aren't answered right away when you call seems rather silly, don't you think? It kind of goes along with the saying, treat others like how you want to be treated. When you aren't compliant with others where do you think that is going to be the same for you. Maybe if you were to keep in better contact with the school and advisor maybe they would have kept in better contact with you. CTU is a very reputable institution and hold a Regional Accreditation by the NCA. Not a scam.
So you say there were some grammatical errors in an email you received. Well there are grammatical errors in your complaint. It didn't work out for you at that school and I hope it does elsewhere. The important part is that you are continuing your education and hopefully everything works out and is going well with your health insurance, it is important to have. I love CTU Online. One recommendation is to carefully read what you are filling out and signing at all times. Take care and good luck in your future academic endeavors.