Cubancigars.com.ky or Duty Free Cuban Cigars Damien Cayman Internet fraud. Took my money & never shipped product Internet
On or around Feb 22, 2015 I went to Duty Free Cuban Cigars to check out their cigars. On 2/23/15, I put an order in for $322.50, after being told by email they dont accept checks, credit or debit cards from the US. Damien Cayman, who was the one emailing me, instructed me to wire the money using MoneyGram or Western Union . The receiver name was Larry Sillivan Bennett in the Cayman Islands. Western Union emailed me on 2/26 and said the transfer was complete. I emailed Damien and he said he would give me the tracking number as soon as it shipped. Days turned into weeks and no package. I emailed Damien about a dozen times and he kept saying he was swamped with other orders and later said he shipped them, but now its been over a month and nothing.
4 Updates & Rebuttals
Caribt
Georgetown,Canada
Order re-shipped and delivered
#5REBUTTAL Owner of company
Thu, April 23, 2015
I already responded to ripoff.com & I will certainly send back any pkg I didn't pay for to you if get one.
I finally received my order
#5Author of original report
Thu, April 16, 2015
I don't believe it, but I did finally receive my order today April 15th, 2015. I placed the order back on Feb.22. Wow, I have to give Damien his credit, he did come through, but I did a ton of work after placing the order.
-Dan01Sumner
Damien Cayman a liar and a thief
#5Author of original report
Sun, April 05, 2015
Damien Cayman on www.cubancigars.com.ky and www.dutyfreecubancigars.com is nothing more than a chronic liar and fraudster. He runs those websites and continues to lie and make false claims. He took $322.50 of my money and after 6 weeks of having received nothing, won't even refund my money. A true thief. Stay away from this guy.
Caribt
Georgetown,Switzerland
Here is proof the order has been shipped
#5REBUTTAL Individual responds
Fri, April 03, 2015
Dear Ridley,
After numerous threatening emails, you were explained of our delay with shipments to a certain country due to high demand. Delivery time would also depend on delivery service (which we do not own or have any control over) which can range from 7 -20 days depending on your state region.(East, West,South etc.)
You were also told that there is no tracking number as this method is safer for both parties, which I kept trying to explain to you over and over and with your mind set that you were getting rippedoff instead of showning some patience and understanding.
First and foremost in reading our guidleines and policies which are clearly stated on "Customer Service" page and an electronic receipt thats is sent with every order made.
Now if a customer does not receive a package our policy clearly states a 30 day period and we then assess and re-ship your order. Yes, packages sometimes get thrown to the side and get delivered late or lost or stolen.Yes, it happens...not every clients is honest or employee which unfortunately happens in this strage world of ours!
Thank you for your time again and we hope once you get your package that you will do the right thing and apologize or request this to be removed.
Regards
Damian
Order No. 176825
Date: 10 Mar 2015
Shipped: 11 Mar 2015 (Regular)
(((redacted)))
Riverside
92505
CA
United States
Tel: (((redacted))) Mobile:
per box
Incoterm: CFR Country of Origin: CUBA
Merchandise remain the property of DFCC until fully paid. Thank you for your business.