Cuisenart LowLife company that won't stand behind its products East Windsor, New Jersey
Paid $199 for what I thought was a real nice set of stainless steel kitchen knives. Aside from the seeming quality of the product itself, the purchase was based on my impression that the company was a standup company selling quality products.
The stainless steel knives rusted the very first time I put them in the dishwasher.
Of course I called Cuisenart to ask for a replacment since the knives were rusting, but they offered absolutely nothing. Wouldn't replace the product, give me a refund or even a credit to buy something else.
Stainless steel is used to make surgical instruments specifically BECAUSE of its rust free characteristic.
Apparently the steel that's used to make the Cuisenart knives is of an inferior quality because it's so prone to rusting.
I will never (knowingly) buy another product that has anything to do with Cuisenart, and certainly won't buy any other product that bears their name.
2 Updates & Rebuttals
Jaxx215
hell,Texas,
United States of America
No Rationale
#3Author of original report
Sun, January 27, 2013
They offered absolutely no rationale for not replacing the knives. They just said "There's nothing we can do. We didn't promise you they wouldn't rust." The conversation went on and on with me explaining to them the same rationale I put in my complaint above - stainless steel is made the way it's made and it's called stainless because IT'S MADE TO NOT RUST. Then when I asked for my call to be escalated to a supervisor level I was told the same story - no satisfaction, no replacement, no money back.
Ken
Colorado,USA
What reason did they give for not replacing your knives?
#3Consumer Comment
Sat, January 26, 2013
I'm curious because I had a problem with one of their K-cup coffee brewers and they replaced it right away..no problem.