Cuisinart Cuisinart's Warranty Protects Cuisinart East Windsor Nationwide
We purchased a Cuisinart DTC-975BKN 12 cup programmable coffeemaker in November of 2013. In December of 2014, slightly more than one year into the three year warranty, the coffeemaker failed, with water leaking out of the bottom of the unit. I contacted Cuisinart Customer Service and was told that they would send a replacement, but that I would have to pay $10 for shipping and handling. In addition I was told that I would have to return the defective unit at my expense. The shipping charges for the return came to just under $20.
This is a warranty that protects Cuisinart, not the consumer. It should not cost the consumer nearly $30 to exercise a warranty when a product fails due to a defect in materials or workmanship. According to the Better Business Bureau there have been over one hundred complaints filed against Cuisinart in the last three years, nearly two thirds of which are classified as either Problems with Product/Service or Guarantee/Warranty Issues.
Cuisinart used to be a respected company producing quality products. No more. We have purchased our last Cuisinart product.
1 Updates & Rebuttals
Offered Settlement
#2Author of original report
Fri, April 24, 2015
After filing a complaint and a review with the Better Business Bureau I received a note from Cuisinart indicating that they would send me a check to cover the return shipping costs. It is uspposed to arrive in four to six weeks.