Cuisinart Conair Unresolved Replacement of Defective Cookware Set and Lack of Communication Internet
In August 2024, I purchased the Professional Series™ Cookware 11-Piece Set (Model 89-11). Shortly after using the set, I noticed significant quality issues. Multiple pans developed stains and oxidation marks after minimal use, raising concerns about the overall durability of the product. Given the high-quality standards I expected from this set, I reached out to Conair/Cuisinart customer service to report the problem.
After an exchange of emails, they agreed to replace one of the pans. However, the replacement they offered was not equivalent to the item I purchased. The new pan lacked important features, such as the Triple Ply Stainless constructionand the upper section for steaming, making it an inferior substitution. Given that the issues were not limited to just one piece but affected multiple items in the set, I requested that the entire set be replaced.
In response, the company asked for my shipping information, which I promptly provided on September 6, 2024. However, after sending my details, the company went silent. Despite my repeated efforts to obtain updates, including follow-up emails on September 30 and October 16, I have not received a tracking number, shipping confirmation, or any communication regarding the replacement.
This lack of responsiveness is unacceptable, especially after acknowledging the defect and agreeing to a replacement. I am seeking resolution in the form of a full replacement of the defective cookware set with one of equal or better quality to the original product I purchased.