Complaint Review: Culligan of Houston

We requested a Culligan water softener from The Woodlands Home and Garden show. When the sales rep came out to our home, he didn't test the water. He told us how there were chemicals in the water and how we "had" to not only buy the water softener but the filtration system. Having lived in the area and knew we had hard water, we negotiated slightly and gave in. The sales rep offered "financing." We filled out the necessary forms. When Culligan came out to install the system is when we were told that the financing was at 9.9% APR. They waited to tell us this until the technicians were cutting holes in my garage. I told the technicians to leave my home after calling the Culligan sales rep and giving him a piece of my mind for the complete misrepresentation of the financing APR. The Branch Manager called my husband and offered to lower the interest rate and take $800 off the price. My husband agreed and set up the installation again for a Saturday. The technician was supposed to come out between 12-2. At 4pm, I got a call that he was on his way. He arrived around 5, finished the installation around 7 and left. Around 9pm, I went into the garage to put something away when I discovered water shooting 15-20 feet from the system into my garage. Water flooded my garage all the way from the system near garage door to the door into the house. I called the technician. My husband turned off the water under the direction of the technician. The technician came back out and fixed the system. My husband and I spent the next several hours in the garage cleaning up the mess. We had only been in the house a couple of months and the water had been shooting onto the pile of unpacked boxes in the middle of the garage. Come the following Monday, Culligan management did not reach out to us to ask how we fared from the flood. I called the Branch Manager on Wednesday. He said, "Things that contain water tend to leak." I was elated at the complete lack of empathy. I emailed him a list of items that were damaged and completely lost as per his request. I haven't heard from them in three weeks besides a bill they sent us in the mail for the FULL amount of the system (no financing and plus the $800).