Complaint Review: Curbside Waste

Curbside Waste seems incapable to pick up on a weekly basis. From my experience, and from what I've seen, the drivers can keep a week date. I won't bore anyone, but I log all these incidents, and archive the emails back and forth over the time period of this contract. It's the only way I can console myself I have for making the mistake of signing it.

Each time a pick up is missed, it's incubant on me to cajole and then finally goad the office to send out another driver, but there is no real assurance that the first reminder I make is the only one needed. With a daily calling campaign, sometimes the task is finally completed in as little as the next day, but usually it's 3 business days before this happens, and longer if it slips into the weekends. The reason given is always that the driver forgot, even over sequential days. They may text someone in one of the vehicles, but I'm told they will not be interrupted if their day is already started. At the end of the day, it is apparently up to the willingness or memory of the driver to earn the money that I pay him.

You see, I'm partly responsible for feeding, clothing, and keeping Curbside Waste's staff and owner beneath dry roofs, but my obligations, for which I must *pay* to serve them includes these notices to pick up my garbage and yard waste. I help manage and encourage the office to stay alert and conscientious, but I have to admit I've been very ineffectual during this first year of my contract.

I know this is just one incident, but may give insight into the quality of the staff they hire. Garbage pick up was overlooked or blown-off, well, that's nothing unusual in itself. A man was sent back to do the job. The man failed to empty the container using the hydraulics in the vehicle, so he got out and manually emptied it. To leave a calling card, I suppose, he rumpled a note of some sort - not from my garbage, and threw it into my front lawn. Of course, having seen it, I called right away, and after a lot of insistance, I convinced the dispatcher to get the driver to come back around with his truck immeadiately to pick up what he'd on purpose left in my yard. Even this would not have happened if I'd not offered to include a 'peace officer' in this incident to help clarify ordinary citizen obligations to not purposely toss litter. Yes, not even a small business licensed to pick up trash is allowed to purposely litter the yards of customers.

Curbside Waste. On reflection, not a bad name for them, really, as that is where your waste is likely to stay much longer than you expect.

This is an address that may provide further details of what you, too, may expect: http://curbside-waste.pissedconsumer.com/terrible-and-unreliable-service-20140617498889.html