Complaint Review: Custom Built Personal Training

After accepting and completing my complimentary workout on November 5th, I was fed the pitch that CBPT has. Of course, having just worked out, I was tired, and full of adrenaline so I was more agreeable. I was told by the sales representative, Douglas, that the fees were monthly--$180. I signed up because I felt I could take this on reasonably. He was unable to get his printer to work properly, so the printed contract has previsions missing and unable to read.

What was clear was that I was charged $422.94 without explanation. I returned to him the very next day for an explanation and decline before the charge when through on my card. He explained to me that the charge was for the first two months. As my contract was very poorly printed out, I had to take his word for it at least. This was on November 6th, almost an exact day later.

On December 5th, there was a $190 charge on my chard that I noticed on the 13th. Inquiries to both the billing company and their corporate office shed light on that Douglas had used misinformation to keep me and his commission. The initial fee was for the first and last month of the agreement. Of course, as many who have complained about this company in the past, there was the 30 day written warning and termination fee. Part of the provision is that I pay 15% of the contract price, which turns out to be $324. On top of that, they will charge for January whether I want the service or not.

Now, the company says for that last month I have four months to use the sessions. And after reading complaint after complaint on here, it seems very likely the company will side with their contract even though mine is hardly readable. I'd go back to see Douglas and straighten things out, but he either doesn't understand the system he works for or uses double-talk to get his way. Either way he has no credibility with me.

I've gone the route of reporting to the BBB, and now here. I'm unsure if my efforts will at least save me from further financial exploitation, but I do hope that my documentation here can serve to either steer someone away or assist in any action against this company. While I cannot say that I had training issues or missing sessions, these reports from others have me concerned for my already ailing credit, and even safety as convicts are often hired--of which Doug is according to my trainer.

In any case, this is my report. Be safe, good luck, and happy holidays. I assure you of those things, thanks to CBPT I am only safe.

Luis
Meriden, Connecticut
U.S.A.