Custom Frame Solutions Took payment months ago, no product, no customer service Reston, VA
If I could leave a 0 rating it would be more appropriate. I am convinced this company is pure fraud or a coverup for some 'other' business. I placed 2 orders. One - June 7th. One July 6th. They took immediate payments. I gave them some wiggle room for covid-19 issues.
But when months went by and I hadn't seen products nor gotten a word from this company, I stated TRYING to contact them. First tried their 'customer service' link on website. Sales@customframesolutio…. No response. Then tried over and over again via that e-mail. No response. Then searched online for phone number. Found one. Called and called and called. Always leaving a voicemail. No response.
Finally got an e-mail back from the sales e-mail stating they apologized as they had sent to dept for response. So I waited yet another week with no response. E-mailed them again. They answered back in 2 days that they were forwarding my (angry) e-mail to the "shop manager". No response.
Now I'm beyond angry. And let them have it. They replied THAT day - my shipments would be shipping. I replied back only "WHEN?" in the largest e-mail text I could find. Response back that day - 'end of this week or next week'. Yet when I go in their website and look at "My Account" status it still reads "Paid" and "Unfulfilled" for both orders.
Save yourself hours of headache. DON'T BUY FROM THIS SHODDY COMPANY !!!!!!!! Interesting that Yelp reviews total 55 with 47 being a #1. And the text of the reviews read about the same as described above. Some governmental agency should take a good close look at this strange business.