Complaint Review: CIRCUIT CITY

I ORDERED ONLINE A NAVIGATION SYSTEM FROM CIRCUIT CITY WEB SITE. PREFER TO PICK UP AT STORE. GOT ORDER CONFIRMATION # FROM EMAIL SENT BY CIRCUIT CITY.
ARRIVED AT VALLEY STREAM STORE (DRIVING 2 HOURS ROUND TRIP), THE ITEM WAS NOT AVAILABLE, ASKED TO SEE STORE MANAGER, HE WAS NOT THERE.TALKED TO SUPERVISOR STORE, HE WALKED AWAY WITH NO CARE AND DROVE A CAR WITH A GIRL OUT OF THE STORE IN WORKING HOUR.

CALLED CUSTOMER SERVICE HELP LINE, ONLY GOT DISSAPOINTMENT, THEY WERE NOT BE ABLE TO SOLVED THE PROBLEM. TALK WITH SUPERVISOR (MR. REIN), COULD NOT SATISFIED ME, OFFER AN UNACCEPTABLE SOLUTION.
IN OTHER DAY, TALK TO ANOTHER SUPERVISOR (MS. EOLISA) OFFERED ME A GOOD SOLUTION (SEND A GIFT CARD BY MAIL IN 3-9 DAYS) HAS NOT BEEN RECEIVED. IT'S PROBABLY JUST A LIE.

CALL TO MAKE SURE WHERE THE GIFT CARD IS AFTER MORE THAN 2 WEEKS WAITING AND SPOKE WITH JAY, HE TRANSFERRED TO SOMEONE AND HUNG UP THE CALL.

I AM TIRED WITH THIS UNPROFESSIONAL CIRCUIT CITY STAFF. AND I DO NOT KNOW HOW TO GET ATTENTION FROM THE CHIEF OFFICER OF CIRCUIT CITY TO SHOW HOW BAD THE SERVICE I HAD FROM THEIR STAFF.

Ny1craiglister
elmhurst, New York
U.S.A.