Complaint Review: Cute Puppies Online

I think my responses were all properly answered, I receive a complaint once in a while, as it is natural for all business, but your demands were too out of range. Even the BBB dismissed your case.

I was always willing to help you the same way I help every single customer but I would never expect a claim with that magnitude, I admit I was rude and sarcastic sometimes, but the way your were handling your request was not nice either.

An exchange is an option that you will have to deal with anywhere you go, I didn't invent this option, but I proudly use it and honor it. do some more research on other website so you can open your eyes before judging the word (exchange)

you were never attacked, I was being attacked by not giving you the money, I was defending myself and I would do it again.

The world is not perfect, things can happen and we offer a realistic solution, not what you expected, but that does not make it bad or poor, it all depends on the perspective.

Keep in mind that I am a human, I work as hard as I can to make things right that's why I have earned my good reputation, I am aware that sometimes something can go wrong because I can't never control everything (like breeders) but I have always being able to resolve everything in a fair way. Sometimes I even go beyond my contract, something you can't expect on a local pet store or a "breeder" as you know, we all expect responsible breeders but when the problem arrives, the label "good" changes drastically.

If you want to donate this money personally, that will be fine, but I have to give it to you. I will send you $200 via PayPal, if you don't have an account, you can simply request a check. Remember this is not my money, it is yours and I have no intentions to keep it. Let's put our prides apart and please receive this money, I don't expect you to feel satisfied just for this, but I have never kept a money I don't deserve. I may be rude and sarcastic but I am honest and if a mistake happens it does not make me scam artist or a fraudulent seller. I know you trusted me the same way I trusted the breeder but I can't blame them, this can happen to anyone and they admitted the problem too.
Have a good day
Note: I sent you a paypal payment of $200 today. Please don't refuse it, it is yours not mine.

Christian shows a good face on the internet, but the sent email below reveal what's really going on.

Dear Christian,

I don't want your money, and I've said that before. I have no "money making dreams," nor do I shop at Wallmart as you suggested in one of your emails. Frankly, I have plenty of money, although you've accused me of being low class and needing to "find a better job." If you would like, you can write the $200 check to the ASPCA in lieu of me as long as you send me proof of your donation.

I see no contradiction in my argument. You falsely advertised the dog you sold me as a small dog, which he was quite obviously not to anyone who saw him. You later disclosed to me that his breeding might have been an accident, in which case, the kind of dog you advertised to me was not the dog I was given. It's quite simple really.

Furthermore, I sent you terse but very professional letters of complaint, to which you responded with sarcastic jabs, name-calling such as "greedy, money grubbing, manipulative, accusative," using incoherent references to Wallmart, the lottery, and responding so emotionally that you used bad grammar, misspellings, and incomplete thoughts. This seems to be not the behavior of a professional but a juvenile.

My parents have bought many Labrador retrievers from breeders, as they train and show them in field trails, and the breeders they have experienced would be horrified at making such a grave mistakes as selling the wrong dog who was also accidentally bred! A true breeder would not personally attack the buyer for a situation brought on by their own negligence and mistakes.

I will admit you have covered yourself well in that contract. I only wish now that I hadn't trusted you and that I had read the contract clearly. Had I read it clearly, I would have been suspicious as to why you would need to cover yourself for all sorts of situations in which a real breeder would never find him/herself. (The wrong puppy sent, a sick puppy, and even a dead puppies can only be exchanged for another! No other provisions aloud!) I also find it incredulous that you offered me an "exchange!" This is a living, breathing animal, not a sofa or a dress.

Christian, I really don't want or need your money, although I'm sure it's much easier for you to think me evil than actually admit your own mistakes. I'm simply horrified at your unprofessionalism and wish to warn anyone that might be too trusting of you and fall into the same situation I did.

Peace be with you,
Anna

To understand what and why sometimes things like this happen we have to look at facts.
We here are a network, we connect, buy and sell for others to our customers providing our health warranty.

The warranty on this situation fully covers health issues, but since we can't control or predict the size, we only state what we are told, our size warranty is very limited refunding only $10 per additional Pound, such refund should be not more than $100.

In my warranty, it also covers breed, which means that if the customer receives a dog of different breed, they have the opportunity to exchange the dog, or keep it by getting a refund of 35% of the value of the puppy, as you can see, this was not her situation, because her dog is a maltipoo (the breed is right) so only the size is different having a miniature instead of a toy.. Our warranty explains that shipping costs are never included on any part of the compensation.

Her approach was mean and fresh, very demanding and so accommodated to her needs manipulating the warranty to fit her needs at the best she could, your approach and attitude counts when you need to be assisted or when you need to resolve a problem, also when was so unrealistic and sarcastic that after paying $400 for a dog, she was expecting to get $1000.00 back and keep the dog (which she loves).

I have agreed to either exchange the dog, she needs to ship him back (pay for return costs as agreed on the contract) then I would ship the smaller one at my cost)

Otherwise she only deserves a partial compensation of $100, but I told her that I would give her $200 back which is 50% of the value of the dog and this is not in the contract. She filled a complaint with the BBB and they dismissed the case after they reviewed her greedy intentions.

She also tried to manipulate the situation by threatening me that she would post bad comments about me on my local newspaper, and I said that I don't respond to manipulations and that will cost you more money. I am very helpful with my customers and that is the reason why we have wonderful reviews, but anyone who works as a customer service representative knows that some people are a real pain.

Her situation is still pending, and will be resolve, but she has to be realistic, she will not get a free money promotion. We don't advertise (if your puppy gets bigger, we will pay you 250% of the original price). this does not happen and she knew that but I think she is playing funny with us.