CVS Caremark Mail Order Service Shorted me on my perscription, tried to say my Dr. sent in a script for a 45 day supply. My doctor sent in a script for a 90 day supply. San Antonio, Texas
Reported By:
Dianna —
Rochester New Hampshire United States of America
My doctor wrote me a script for an inhaler for a 90 day supply with 3 refills with 1 inhalation twice daily.
Each inhaler has 30 puffs so that would be two inhalers a month for 90 days and that would equal six inhalers.
I have a $60.00 co-pay.
When I called CVS Caremark I talked to customer service rep and told them the script should be a qty of 6 for a 90 day supply and if its not don't fill it.
Also I asked them to cancel all previous scripts of this med because they were wrong.
Caremark interpreted the script as a 45 day supply and sent me three inhalers and charged me for a $60.00 co-pay.
So my co-pay is $60.00 whether I get a 45 day supply or a 90 day supply.
This is not the first time I have had this problem. It has happened at least twice before.
I watched my doctor enter in the script for a qty of 6 for a 90 day supply 1 inhalation twice daily with three refills.
Talked to her about what happened before and about how I was shorted before.
I got a qty of 3 for a 45 day supply in the mail and once it's sent to you they will not let you return it.
So you are stuck. If you ask for a supervisor they might let you return the medication or send you a partial refund but generally they don't.
In my case I was told I would be refunded $30.00 via a check through the mail as a one time courtesy. I will believe it when I see it.
I will no longer use the CVS Caremark mail order service because they keep ripping me off and shorting my prescriptions.
If I could avoid them all together I would but my insurance is through them for my prescriptions.
So I will go to the CVS Pharmacy instead with a written script and if they mess it up I will not pay for the medication until they fix it.