Complaint Review: CVS Pharmacy Store #3694

We have been using the same pharmacy for years with no problems.

Then I started having to use what they call class "C" or controlled medications for my back pain.

The first time I was shorted a medication, it was with my hydrocodone/tylenol prescription. It 

was 10 pills. I called the pharmacy and talked to one of the pharmacists that I have talked to many times.

He informed me that the prescriptions were counted by two individuals, and he put me on hold to "check

his books."

He came back on the line and said he had checked, and they were all accounted for on their end, so it must

have been me. Could I have possibly have dropped them, or misplaced them or taken them by accident?

No, I said, I am very paranoid about these drugs and don't really like taking them at all, but I need them for

my severe back pain. He pretty much implied that it was my word against theirs.

I hung up feeling hurt and taken aback. I had not had this happen to me before, and I didn't know what 

to do. I called the doctors office, and they said they couldn't replace the drugs and I would have to "reschedule"

my dosage to make up for the missing drugs. 

That was the first time.

Tonight I was counting out my nightly meds, and I looked at my Lyrica 150 pill bottle. I had thought it looked a little

light, but I didn't count them, assuming that they had just prescribed 30 instead of 60.

Tonight I counted them. There were only 10 left in the bottle. I looked at the amount prescribed, and it said 60.

I was stunned that the same thing was happening again, and shame on me for not counting them as soon as

I got the prescription filled. I haven't called the drug store yet, as it's late at night and they are closed, but I

know what they are going to say. My problem, they double count and sign off for them. 

I don't know what to do. It makes me feel so awful that maybe people will think that I am actually taking these

drugs myself. 

I even offered to go to the police station and take a lie detector test. I never abuse my medications. If anyone else could offer some advice on what to do I would so very much appreciate it.

Thank you.