Cyber Test, Inc. unable to repair. Rude on the phone. Claiming i dont know what Im talking about. Longwood Florida
About a month ago my Ipod stopped charging, so I sent it out to Cyber Test, Inc. When I got it back it said it was "Repaired and quality tested". All they did was simply put in a new battery. They never went and tested to see if it would actually charge or not.
The next day I called them up just to be put on hold several times. They asked me stupid questions like was my computer in stand-by mode when I tried charging and so on. My Ipod is still trying to charge as I type this, It's been plugged in for about three days now and if anything it has died a little. They treated me like I was lying and just trying to be unsatisfied. Similar to the unsatisfied person at a restaurant that says there steak is cooked enough and than is over cooked.
I hung up with them after being on the phone for over 40 minutes (mostly on hold). I called the main warranty company about the "no lemon policy". if there unable to repair or exchange I get my money back through a Target gift card. I than found out that it needs to be sent in a second time and than I get the gift card. I don't get it, If they couldn't properly fix it the first time and treated me like I was the stupid one, what makes them think they can actually "fix it".
Anyways I posted this because I have heard others getting ripped of by them. I have yet to be, but they did steel my time by doing incomplete work.
Well anyways that's were I'm at right now, just waiting on the "second" box to come. Which will make it about three months since I was able to enjoy my Ipod. I will update this more as it proceeds.
Kyo s
Stillwater, Minnesota
U.S.A.
3 Updates & Rebuttals
Kyo sama
Stillwater,Minnesota,
U.S.A.
not again...
#4Author of original report
Sat, September 27, 2008
Okay its all good I got a different usb cord. Nope, they gave me back a faulty one that cannot charge or even operate on the computer. I'm just really angry because now I have to go to the store and buy a new one for 20 bucks.
I mean how bad can a company get? Improperly looking over my product just to say it has corrosion all over it even though it operates flawlessly. voiding my warranty. Stealing my usb cord, and then giving me back something that is completely useless.
I just think that something better needs to be done about horrible companies like cyber test.
Kyo sama
Stillwater,Minnesota,
U.S.A.
Where is it!?
#4Author of original report
Wed, September 03, 2008
Just got it back about an hour ago. I opened the box to find that my usb cord is missing. called them and they are going to ship it back.
I mean come on, can't you guys do anything right? You guys are fitting the perfect description of all the other horror stories I've heard about cyber test.
I'm going to try and make it out to the iPod store today and get a second opinion on the 'corrosion'.
Kyo sama
Stillwater,Minnesota,
U.S.A.
Corrosion on ipod!?
#4Author of original report
Sun, August 31, 2008
Just got a phone call from the warranty company saying that there was Corrosion found on the click wheel and mainboard. And my warranty was voided. I'm really upset now.
Why didn't they see that the first time? I always kept it clear from liquids and have never got it wet. I'm wondering if they screwed it. And it's not like it got wet when I had it back for a week because I had it connected to my computer the whole time.
Other people who had corrosion said that there ipod wouldn't do anything, it was dead. Mine just didn't charge back up. You would think that just one part on the mainboard being corroded would make it all not work. I'm going to wait and see what my ipod does when I get it back.
Maybe they screw you when you call back complaining that they didn't fix your property?