Complaint Review: CyberDefender

I paid about $300 for CyberDefender online security monitoring. I have had it for about six months. During that time it is supposedly checking, cleaning, preventing virus and spyware.

I had several problems with it and all of them took hours and hours and hours to "fix" online.

Yesterday (9/27/11) was the final straw. I was having another problem...the screen that shows updates for virus and for spyware were not working correctly. When I updated the virus protection it would, when complete (who knows if it REALLY did anything or not?!) it would show the current time and date of the update. It would not, however, do the same for the spyware. No matter how many times I updated the spyware "protection" it showed a date of 9/16/11.

I got online help for the updating problem and, long, long, LONG, story short...they said they couldn't fix it and gave me Microsoft security protection INSTEAD of the CyberDefender service I paid hundreds of dollars for. (The Microsoft protection is available to anyone using Windows and is FREE)!!!

I have since learned that this company is involved in a class action law suit for fraud.

BUYER BEWARE!