Complaint Review: CYBERSONIC

I purchased the Cybersonic system with the automatic brush replacement program on 11/24/00. Replacement brushes were supposed to be sent "2 brushes every 3 months". More than 6 months went by and i received nothing.

I e-mailed them and then they told me i needed to send shipping and handling to them first before i receive the brushes.

On 7/10/01 I sent them the money, several more months went by and i still did't receive my brushes. However,I did get confirmation that they cashed my check 7/23/01.

I have tried to contact them many times by phone and e-mail, yet to-date (4/5/2002) I still do not have the product i was promised and i paid for!


Besides stealing my money for the replacement brushes($31.00), they have rendered the Cybersonic System useless to me cause i have no brushes to use with the system.

That adds to my loss another $109.00(the cost of the Cybersonic system), And brings my total losses from this company to about $140.00.

I'm angry, between the deception and theft i am considering legal action and perhaps a class action suit.

Denise
Brooksville, Florida