cybersonic toothbrush rip-off *Consumer info
During the first or second week of October '2001, I contacted cybersonic toothbrush to let them know that our credit card was lost and a new account number was issued so that they may charge the 3-payments of $19.95 due to them totaling $59.85.
On November 23rd, 2001 I called cybersonic to let them know that our credit card was overcharged 2-payments as if I had placed a new toothbrush order total of overcharge $39.90. I spoke with a Mr. Melvin and he stated that our credit card statement will be corrected on the next statement. As of today, January 8th nothing has been done and the replacements have not arrived either.
I have been trying to call them on the 800-770-7525 number they give you know and I can't get thru to them.
I need someone's help in resolving this.
The credit card is under my husbands name not mine.
Mr. Edwin Avila Font (American Express)
You can e-mail me any response you might have.
Thank you in advance for your help.
1 Updates & Rebuttals
they will not credit your account.
#20
Thu, January 10, 2002
They filed the following rebuttal to the above Rip-Off Report:
Their email: oczakwc@hotmail.com
Their name: been burned b4
Their relationship to the company: Supporter
Rebuttal:
I've been through this with Cybersonic and they will not credit your account. Do not even try to deal with them, you'll get no where. Dispute the charge with your credit card company. You only have a certain amount of time to do so....So hurry and good luck!