Complaint Review: Cybersonic

I purchased their electric toothbrush system using my debit card but returned the product about 2 years ago closing the account. Almost 2 years later, Cybersonic reopened my account with them without my permission and begain taking money out of my debit card (my checking account)for replacement parts that are sent every 2 months. The first time I spoke to them, they had no idea why it was reopened but promised to refund the whole amount and close the account. They didn't. Instead they charged me a 2nd time. They've deducted $27.20 from my checking account and only refunded me $9.95 which covers only the 1 replacement part, they are deducting Shipping and handeling charges for products I didn't even order. They won't let me talk to a supervisor or anyone in charge and they won't refund the total amount.
Because these are automatic shipments the only way to prevent them from taking more money is now through the pains of closing my checking account that I've had for years. These people need to be stopped.

Christine
largo Florida

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