CybertvPartner.com Non-Refundable Charges, extra charges not authorized and program did not work. Internet Internet
I can verify what Cathy from Boise has written. This company is where you end up if you sign up for NFL.com online TV. They have charges that are non-refundable that should be refundable when their service does not work. I tried for two hours to make their product work to no avail. With each step, I was asked to sign up for additional services that also did not work and came with additional charges. When I asked for a refund after the two hours, I was told that they would not refund the non-refundable charges($19.95), even though their service did not work. They did refund the additional charges I incurred while trying to get the sevice to work.
When you try to access their FAQ section, there is no FAQ information to access. What does that tell you? No bad when you can make $20 off everyone that signs up expecting a service that does not exist, eh?
I would not recommend anyone buy into this rip-off.
Frequentflyer
Saunderstown, Rhode Island
U.S.A.
1 Updates & Rebuttals
Websupport
Montreal,Quebec,
Canada
Terms and conditions are listed.
#2UPDATE Employee
Thu, July 17, 2008
Hi there,
We apologize if you have experienced difficulties with your membership. While there were a few glitches in the software, our technicians have been working hard to perfect the software. I am confident that together we can make sure you are happy with your membership.
Regarding the $9.95 non-refundable processing fee, this fee was clearly stated during the sign up process as well as in the Terms & Conditions in which you have to read, and of course agree to before you can submit your order.
While we are sorry that you were unsatisfied with your membership we would like to let you know that we do offer complete technical support via telephone and email in order to make sure that you are satisfied with your membership.
Email: websupport@marketbill.com
Telephone: 1-888-448-6880