D J auto salvage charlie ripped me off for $150.00 i ordered parts and they sent the wrong parts and now he wont answer my calls richmond, Indiana
I ordered a part for my car saturday april 9th 2011 from D&J auto salvage in indiana i waited until the 15th to call and check why my part had not arrived charlie gave me a tracking number. I looked up the part on ups ground and the part did not get sent out until the 13th but i ordered it on the 9th and i paid for it on the 9th and also if charlie is in indiana why did my part come from louisville kentucky thats just the first lie. Finally i recieve a part from ups on the 18th i open the box and its the wrong part so i call and the guy charlie said he was going to check and see what happened so i waited he never called back so i called the next day and the same thing i called the next day same thing he stopped answering the phone i found out that dj auto takes our hard earned money and order cheap or the wrong parts and have that other company send them out now i am out of $150.00 and my car is still broke and i have a part sitting here that i cant use. I contacted the place where my part came from and the guy wont call me back i think they are working together he told me he had the part but he wants money from dj auto and he told me that charlie wont call him back either.
2 Updates & Rebuttals
BlueSkyDi
USACONSUMER FRAUD AND DECEPTIVE BUSINESS PRACTICES ACT
#3Consumer Suggestion
Sat, August 13, 2011
D & J Auto has violated the several provisions of the Illinois Consumer Fraud and Deceptive Business Practices Act (815 ILCS 505/). Every single person who has been scammed by D & J Auto needs to file a complaint with the State Attorney General. You can do it online!
http://www.illinoisattorneygeneral.gov/consumers/filecomplaint.html
Don't forget the Better Business Bureau
https://odr.bbb.org/odrweb/public/getstarted.aspx?siteID=46
Good luck to everyone! Let's get our money back :)
BlueSkyDi
USAD & J Stole Money from Me, Too!
#3Consumer Comment
Thu, August 11, 2011
The exact same thing happened to me. Charlie lied, said they had the part. The wrong part ships to me from New Hampshire. I call and tell Charlie that the wrong part was sent. First Charlie insists that I was sent the right part, and then I email photos to him showing that clearly it's wrong.
My car is a Saturn L300, and the part sent was for a Saturn "S" series. Anyway, Charlie promises that the right part will ship immediately. Two weeks go by with my car taken apart and taking up space in my mechanic's garage, and still no part. In the meantime, I'm inconvenienced having to borrow cars from friends and family, and even having to rent one for a few days.
Charlie insists that my part is on its way, and keeps promising to get me a tracking number and he never does. D & J won't answer the phone when I call, and all the voicemails are full so you can't leave a message.
Finally, after 3 weeks, Charlie admits that the right part was never shipped at all. So, I shipped the wrong part back to NH - it cost me $36 plus change. Charlie promises that I will be reimbursed. Today, I checked my bank account and saw that I was reimbursed only $94.20 for a part that cost $149.00 (and of course D & J didn't pay $149 for this part). A woman who claims to be the owner answers the phone. I ask for Charlie and she wants to know why I'm calling. (btw, every other time she answered the phone when I called, she told me "Charlie handles that and he's not here).
Anyway, this time she decides to handle it herself and tells me that I had to pay for shipping and a restocking fee. She insisted that I was sent the right part and refused it. I attempted to explain what happened and she started yelling at me. In response I said, "Okay, now I'm pissed" and she went OFF - I could not get a word in. I could hear Charlie explaining in the background. After she listened to him, she offered to give me $20 more, and insisted on the restocking fee because she said "that's out policy"
Her policy is to be a thief. The business in NH that shipped me the part reimbursed D & J Auto in FULL, including shipping! D & J Auto had NOTHING to restock. The gave me the runaround for about a month now, and then had the nerve to yell at me on top of it for wanting my money back for an item I never received. So, now I'm out $71, and learned a valuable lesson.
There has got to be a way to warn people that D & J Auto is a scam. I'm sending a report to the State Attorney General, along with all my documentation. I encourage others to do the same, and shut down these thieves before they can steal from anyone else.