Complaint Review: Dabado

As others have complained about, Dabado does anything/everything in their power to not honor their warranty.

I purchased a brand new bolt.  Again, as others, the nail stopped heating up after approximately 1 month of use.  After contacting Dabado for their warranty program, they informed me to mail it in & I would hear back within 24 hours.

1 week later, after not receiving any response, I contacted Dabado to follow up.  I was told the technician was fixing it "as we speak" and would be in touch via email within the hour.

The next day - still no response.  I again contacted customer service & this time, they told me the Bolt was not covered under warranty because of "water damage" that is categorized as misuse.  This does not many ANY sense.  The Bolt was never once used near water, and how is it suddenly water damage after they were fixing it the night before?

I filed a complaint with the Better Business Bureau and Dabado did not even bother responding.  Although I understand their warranty does not cover water damage, and this is reasonable, I do not accept that my Bolt was water damaged, as it is simply not possible.

I am completely, 100% convinced that Dabado made this excuse up (and does so to others) so that they do not have to fulfill their warranty obligations.  Furthermore, their warranty policy does not provide any provisions for disagreement, or proof of technicians' claims.

I would encourage anyone considering purchasing a Dabado product to stay very far away.  Although this product was great when it worked, it did not work very long.  It is clear that Dabado has some serious manufacturing defects to work on.