Complaint Review: Dahl Ford Of Davenport Inc.

On Monday 06/23/08 & Tuesday 06/24/08 my brother (who is black) & I (i'm white) contacted Dahl Ford two times to inquire about getting a part tested. (The part was a window switch box for my drivers side window for my 97" Ford Taurus Sedan). After calling about 10 places on Monday, time ran out because we where calling late in the day. So we called Dahl Ford again on Tuesday. I personally talked to an associate so I could confirm that my brother was not mistaken as to what the technician said, So I didn't waste the gasoline going there for nothing. Also so I didn't waste time (Because my brother had to be some where on time).

When we got to Dahl Ford (at about 9:00 am? On Wednesday 06/25/08) we went into the shop to get my part checked out. My bro ran the part in for testing, while I stayed in the car. When he went in the associate the helped him excepted the part from him, he then asked him a few questions (the car info, nature of the problem) as they where walking out to my car. Once they got outside my bro was asking the car info. The associate looked over at me after bro repeated my answers, he said "To run the test the charge is $45.

On the phone in both conversations they confirmed that there would be no charge to run the test. And in person when my brother was inside the store a fee was not mentioned until they came outside. I don't know weather or not this associate from Dahl Ford is simply prejudice towards black people because my brother is black, or what. But all I know is I don't appreciate this one bit. I will never ever again do business with Dahl Ford in Davenport Iowa.

Please do not do business with Dahl Ford.

Courtney
Davenport, Iowa
U.S.A.