Complaint Review: Daily Denture

 Went in for bottom partial with 4 front teeth made as mine snapped in half. After making the impression with the goopy stuff that hardens in your mouth, he asked me to put in my broken partial which I felt was odd as it literally sits lopsided because whole right side was missing. All of a sudden he puts another mouthful of mold stuff in my mouth with no warning which again I thought was odd. Came back, he puts the new partial in, I almost hit the roof with the pain of it all just being wrong! Look in the mirror and one fake tooth is over my real tooth, the bottom of it was so long it was cutting into under my tongue and the area where the top of the acrylic partial meets the bottom of the teeth was like a quarter of an inch so there were open valleys lining each side. They cut down the bottom which was better feeling, but not much. This was done on a friday prior to a 3 day holiday weekend, so for 3 days I felt like I had glass under my tongue, and when I ate, it either came out with the food and it always trapped a side of beef in the valleys. He insisted that my mouth was a weird shape! Came back again, had more shaved off bottom, left, still no improvement, came back again, shaved more off, came back again and told them this is beyond repair and I want a refund. I asked the dentist why he did 2 impressions, the second being over my broken crooked partial, he denied that he did that! then immediately got on the defense and was acted insulted when he realized I was not happy. I overheard him tell a staff member that I didnt mention it not fitting right or pain when he put it in, really!!?? I was there for over an hour trying to make it comfortable at the least. So when I insisted on a refund, they gave me a letter that stated I could get refund 1. after I had new partial made elsewhere 2. but must be in Sevier county 3. and with return of partial they made 4. within 90 days After unsuccessfully finding any dentist to do it close to the price of $354, I chose to go to another branch of Daily Denture in Knox county, not even thinking or knowing the cosequences of having it done in another county, nor were these consequences stated in the refund letter. Obvously they know that no one will have close to that price in the same county, that is where they get you. One week from the deadline after I finally got the money together to get another made, I returned the bad partial to them. After waitng for 30 minutes, silly me thinking I could run in and out and make it to work on time, I was placed in an exam chair. I said what is happening, I am here for refund, he says I need to look at it, I say why, I have the one you made and am returning it and got out of the chair. Then they ask me if I got it done in Sevier county knowing I did not because the other dentist was a friend of his and they discussed my case! So I say no, I did not, well, then you only get 80% back! Funny how that wasn't stated in the letter! From that point on, they were as rude as can be! My payment to them for the first work was done in 3 ways, part cash, part my debit card and part a friends credit card. They insist they have to call her to get her cc# to issue refund, clock is ticking, I am going to be late for work, after no answer w her, they call main office to see if they have cc#, no they don't. So I say well can we do the other 2 and then you can do hers after I leave I need to get to work? They say no! I can come back to get it which is a really long drive from where I live. I insist that they credit my card then refund the cash and do hers when they get the info. FINALLY after much insistence about the stupid logic of the "order" of the refund, they do it. $70 some dollars was not refunded to me. I HIGHLY recommend saving some money for a good dental partial in the case you may need one, it was NOT a fun time with the immense pain, aggravation and money that I suffered with for 3 months! Their slogan is "WE REALLY CARE" and that may be true if you are happy, if not, they REALLY DON'T CARE and will screw you up to the last minute!