Complaint Review: Daimler Chrysler

Chrysler Buyers Beware !!
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My 2005 Jeep Grand Cherokee Limited has a front-end vibration problem. The problem was evident the first time I drove at highway speed (above 55 MPH). I drove the vehicle at the dealership but, driving around the block at less than 40 MPH did not show the problem. The salesman delivered the vehicle to me with 145 miles on it (it had 29 at the dealer). I called the salesman
the next day and he said he did not notice the vibration. My first reaction at reaching 60 MPH was to grab the steering wheel tightly and reduce speed because
the vibration was so violent. There was sufficient vibration to cause images in the rearview mirror to be blurred out. I felt the vibration in my feet and through
the seat and could even hear a roar. I believe the problem existed when the vehicle left the factory and they knew it. Also, the salesman must have known about it but delivered it anyway. In the six months since I bought the vehicle, it has been in the shop five times for a total of eight full days. I would have taken it in more
but they said they had tried everything that Chrysler Engineering would permit and I would have to wait for a fix. They said they had no time frame estimate
for a fix.

Chrysler's position is that they are working on it and will fix the problem. I was told to be patient but they couldn't tell me how long I should be patient. Apparently six months is not patient enough. When asked about the possibility of an exchange or a buy-back, Chrysler representatives said they would not consider it except through the Lemon Law process. What kind of Customer Service is that?

Some people reading this may already know about Chrysler's version of customer service, but I was surprised to learn about it. For those that didn't know, I hope this helps them avoid the situation, maybe by not taking a chance on Chrysler.

Maddy
Scottsdale, Arizona
U.S.A.