Complaint Review: Dale Martens Nissan Subaru

We purchased a Maintenance Plus plan when we purchased our new car 2004. We traded that car in 2006. Still to this day we have not been refunded the remaining balance on our maintenance plan. Dale Martens was supposed to contact Nissan North America to obtain our refund for us. We called numerous times to speak with someone who worked parttime and never wanted to return our phone calls. Then I got frustrated and spoke to Dale Martens and he insisted that I talk to this parttime person, even though I told him I could not get him to return my calls. Then Dale Martens hung up on me! After that I started calling Nissan of North America. They told me that they had sent the money to Dale Martens in November of 2006 and that I needed to wait 6 weeks to do a search.

Every since then I have gotten the biggest run around from Nissan North America about trace and where my money is. What a JOKE!

Norman
Riverview, Florida
U.S.A.