Complaint Review: Dan Schulman

Dear Paypal CEO Dan Schulman, 

I believe I like many other business owners have been subjected to Paypal’s unlawful practices far too long. I know Paypal's terms as much as I know they are unconscionable even for a highly intelligent business owner like myself. You see, I've been a paypal customer for over ten years. Large transactions have been processed through my paypal account for the past decade. I recently started a new business venture that launched on March 9, 2017. This business venture was comprised of an e-commerce store that offered a variety of trending products. I worked with legitimate and trust worthy suppliers to form this store which drop shipped it's products. 

I researched to make sure this was acceptable by paypal and when I confirmed it was I was relieved and proceeded. I worked hard to build a brand that was trust worthy and a brand that respected it's customers. This past month was incredible but allow me to get there first. 

Last month I had a 15x increase in sales resulting in $15,000 worth of transactions processed via paypal. Out of these transactions there were early 1,000 successful deliveries, happy customers and disputes that made up less than 1% of my total transactions. I also had ZERO chargebacks. 

This past month I had a 4x increase in sales from the previous month resulting in over $60,000 worth of transactions processed via paypal. On may 25th I had a customer dispute that looked like the wrong tracking number was attached to her account. I quickly sorted this out, refunded the customer for the mistake, and updated her tracking. I noticed a short time afterwards my account had be limited. I quickly gathered the documents paypal requested and provided them with every shed of truth they needed. 

On may 26th I received horrible news that my paypal account had been limited permanently. Paypal's reasons were that my shipping my times exceeded exaggerated lengths and that my recent spike in sales was an indicator I was growing too rapidly. Yes you heard that correctly, I was growing too rapidly. 

I couldn't believe what I was reading. Where was the promotion of entrepreneurship? Where was the respect and decency of a company I had used for over a decade? No one even bothered to pick up the phone and speak to me. Instead, they sent a cold heartless email. 

The problem here is simple. I haven't done anything against paypal's rules. In fact, I've done nothing different from what some of the biggest drop shipping guys have done, who are all still in the good graces of paypal. I personally know a few of them. I've done nothing to infringe upon the terms Paypal requires in order to use their services. 

In the past 48 hours, I've sent email after email, proof after proof, that I'm running a legitimate business and handling customer affairs honestly and fairly. I even told paypal that dropshipping was only a means to generate capital in order to launch my own private branded products in which I would ship myself. I even planned to launch this next month. I've emailed their executives, complaint department, appeals department, every department I could possibly reach out to. 

I keep getting the same list of bs reasons. They will not look at my additional proof and they will not call me to discuss. They've refused. I even reached out via twitter and facebook as did many of my friends. We tweeted "Please fix this paypal. You're hurting my business and it's customers. PP-005-845-812-531"

I looked this morning and saw that I was blocked from twitter and facebook. BLOCKED from twitter and facebook. Paypal sure did me a solid with that move didn't they? 

Here's why I need your help. Paypal accounted for 80% of my total transactions. I need them to move forward with paypal Every day that I am not able to use paypal I'm currently losing upwards as much as 6-10K a day. Please help me.