Complaint Review: Dane County Auto Sales

Recently, my wife and I purchased a vehicle from a dealership in Stoughton, WI; DANE COUNTY AUTO SALES! Upon receiving the vehicle, we immediately noticed a transmission issue. Since the vehicle was under warranty, we took it to a local dealership for further investigation. To our surprise, the clutches and value body had to be replaced along with a couple other minor issues (in short, they had to rebuild the transmission).

Upon further investigation, my wife and I learned that we had been DECEIVED in terms of the remainder of the manufacturer warranty! We were told that the original manufacturer warranty expired in January 2013, thus they sold us an extended warranty for $2,800.00. In addition, our salesman; JAMES R. PHILIPPS offered us a secondary warranty that would cover various dents, dings, paint, interior, glass, etc. for another $1,400.00.

After the fact, we were informed that the actually manufacturer warranty expires in 3 years and not 3 months! In the process of finalizing the financing process, our business manager; TORRANCE SNOW never once had indicated that there was a remaining 3 year warranty. Further, upon reading the fine print on the secondary warranty, it actually didnt cover nearly as much as what the salesman; JAMES R. PHILIPPS had indicated. This is an out right failure to disclose information as well as deception in terms of warranty coverages.
 
Both TORRANCE SNOW as well as the GM; MARTY KREPSKY acknowledged the errors in how this matter was handled and wanted to correct the issue. Their solution was to reimburse the bank the $4,200.00, and leave our loan amount, payment, and taxes for $20,000.00 intact! This obviously is NOT a viable solution as we are now paying more for less (i.e. higher taxes, higher monthly payments, and more than likely interest on that extra money financed). They again acknowledged their error re-write the loan (which in essence adds another inquiry to my credit report thus reducing my lending power and ability to get good interest rates for the next 6 months).
 
Throughout this nightmare scenario, we had been educated further as to the damages caused by the accident. We were aware initially that yes, the vehicle had been involved in an accident and there may have been frame damage. We were not at any point given any information as to the severity and what may or may not have been replaced and/ or whether or not the vehicle had been inspected after repairs and whether or not the vehicle should even be resold to a consumer.

Through our local dealership, we have been informed that the entire sub frame had been replaced and that there is still damage to the transmission pan (dented in). We have owned this vehicle for a little over three and for half of that time its been at another dealership for repair. We got it back from the dealership earlier this week and noticed MORE PROBLEMS as well as a lingering transmission issue. We are now scheduled to return the vehicle to our local dealership again for MORE REPAIRS! At this point, we are confident that this vehicle is and will be designated a LEMON!!!
 
I had addressed the situation with TORRANCE SNOW on 8/20/12 and informed him that we wanted to return the car and void the contract as we do not feel comfortable with the integrity of the vehicle. He had indicated that it wouldnt be a problem to make this happen and ever offered to come to our location and pick up the vehicle. Three hours later, MARTY KREPSKY called to inform me that the dealership was NOT going to buy back the vehicle and that Im stuck with it.
 
I (we) have been as accommodating as possible to DANE COUNTY AUTO SALES! We gave them the benefit of the doubt and allowed them to potentially correct their errors and thus, they have FAILED AT HONORING THEIR WORD in resolving this issue to our satisfaction.