Complaint Review: Garzon Studio

I ordered from this company in May 2017 $190 worth of replacement graphics for my Boston Whaler boat and Mercury Marine motor.

THE GOOD

The price was $190--I thought very fair.

The ease of online ordering seemed to be AOK.

The turnaround of the shipment was fast--received in about a week.

THE BAD

All was AOK until I opened the box and say the the registration #for my boat were printed as one smashed together line of letters and numbers and not properly spaced out as required by State law with 2" gaps between Letters and numbers.

I have ordered from Boat US before and it was sjmple and easy as their online store properly justifys the Letters and #'s so you don't have to.

This company Garzon must think their customers are graphic illustrators (Which we are not) and they shipped me illegal to use registration graphic--a whopping $20 worth of my $190 order not a biggie but I was treated like road dirt by the customer service people and the owner when I asked them poliely by telephone and them by email to rectify.They refused to replace at no cost.  They said, Order again"

They refused to cancel and refund

They taunted me to file a chargeback --which I did with Capital one --pretty stupid if you ask me as the chargeback $ and the $20 will be 10x what they could have fixed the problem for.

I recommend shopping elsewhere for custom graphics--their standard off the shelf graphics seem OK but if you are off a smoodge you off you own it--even Boat US does not allow that--Just be forwarned that these peole get an "F" in customer service and an "A+" in pissing off new customers.

So, use Boat US for boat graphics instead--I have been quite pleased with them and should have gone there in the first place.  I just reordered my replacements with them at 2x the cost so you get what you pay for.

Steer clear of this Garzon ship of fools in Georgia.  They won't be in biz long in the way they treat customers.