Complaint Review: Darius Cordell Fashion LTD

Absolutely the worst experience with any kind of business. Had I only google searched for their reviews and found information on the company via the Better Business Bureau, local yahoo, ripoffreport.com- I would have saved myself the heart ache, a $1250 deposit and maybe had the time to find a dress before my wedding. These reviews are all similar to my own experience- they were responsive and somewhat pleasant and after I sent them a deposit check, they literally laughed in my face on the phone for asking simple questions about my custom dress and sent incredibly rude and condescending emails using capital letters and italics in attempt to make it more insulting.

We were in agreement that they would send photos for my approval before moving forward in completing the dress. The week before the dress was supposed to ship, they finally sent the first and only image of the replication, which was only the top half of the dress and a side view. The sleeves had string where the original dress had lace and a floral detail where there was not supposed to be one. And then they expected me to send them the remaining amount for the dress. They said that the image was a "production photo" and was incomplete, but they refused to send me a photo of the final product and obviously kept my deposit. That left me two weeks to find a dress for my wedding- after weeks of anxiety, on top of the already present anxiety from planning my own wedding- I had to deal with the most unprofessional, rudest people, I've ever encountered.