Complaint Review: David Moon & Bryan Christopher of EEZZBUY.com

I placed a $400.00 order during a super sale promotion. The sale began at 01/20/2012. I placed my order before 9:20 am.  All of the items I purchased were listed in stock and will ship within 24 hours.  I purchased several big ticket items that were at extreme discounts, and added in a few small things just so I could them all shipped together, even though they were not nearly a good as good of a deal.  I used a code and got free shipping.

A few of the items were shipped to me.  Even for those, shipping was extremely slow 2 weeks, when the industry standard is 3-4 days.  The large items that were deeply discounted were listed as being packed in a follow up email.  After almost 3.5 weeks without shipment I contacted the site and received a reply from Mr Bryan Christopher.

I was told that my packing slip must have been lost, and they would find my items and e-mail me the next morning.  I received no email, and the items did not ship. I contacted the site again and this time I heard back from David Moon a few days later and Mr. Moon told me that no one could help me and they would email me later. I received an email from Bryan Christopher saying that all the items must have been all out of stock and would I like my money back? Bryan Christopher the told me it would take up to 6 weeks to refund my money!

There are two possibilities I can see:

They never had the deep discounted items to sell. They use those deals to trick customers into buying other stuff that is not as discounted.  I feel this is most likely the case, since the items that did not ship were the more valuable ones.

They mismanaged their inventory and lost half of my order. If so, that is hardly my fault.  Either way they did not intend to tell me that these items were never coming. Great deal for them, just keep my money and never ship.

I did some searching of David Moon and Bryan Christopher and found their profiles on a social networking site. I am posting one of their pictures here.