Days Inn Airport Disgusting room, renting out used/unclean rooms, light fixtures that don't work... company doesn't care! Phoenix, Arizona
I found myself unexpectedly stuck at the Phoenix airport last week and asked a cap to take me to the local Days Inn, thinking that this was a name I could trust to provide me with a decent room for a reasonable rate. We pulled up to the ultra-classy Days Inn Airport on Van Buren and I was a little worried, but again... I trusted the Days Inn name. I wasn't expecting a fancy hotel, just a clean place I could get a few hours of sleep.
The girl at the front desk gave me my room key (204) and I walked into the room to find an unmade bed and crap all over the sitting area table. I'm lucky someone wasn't actually IN the room, so I went back downstairs and waited fifteen minutes to be issued a new room. She gave me the room right next door to the room that was obviously either occupied or had not been cleaned.
I asked for a non-smoking room. It was obvious people had been smoking in my room for years, the room totally reeked, and there were cigarette burns all over the bathroom counter. The bathroom window was wide open and had NO latch on it, and the bathroom light flashed and flickered without stopping... it was like taking a shower in a rave. The bath mat was really small, like 12''x12'', and the towels were cheap and ratty.
The "continental breakfast" was horrible -- a few pathetic pieces of fruit and cold cereal. Not even a bottle of water! I used to think Days Inn was a name I could trust... clearly I was very, very wrong. I emailed their customer service a week ago and have yet to hear anything back.
Kristin
Henderson, Nevada
U.S.A.
2 Updates & Rebuttals
Bill
Phoenix,Arizona,
U.S.A.
Days Inn Use to Be a Travelodge!
#3UPDATE EX-employee responds
Wed, April 15, 2009
I have a friend, very good friend, who is a former "Inspector" for Cendant/Wyndham Worldwide I can tell you this place use to be a Travelodge. It is a across the street from a Mexican Strip Bar which has lots of violence. The Owner of this dive, WAS on the Travelodge "Board of Directors" if you can believe it. The reason it "flippped" to a Days Inn was because the much better Days Inn/Super 8 down the street was sold to a homeless shelter. Wyndham would rather have "quantity" than "quality" and they recently from Septemer 2008 to December 2008 laid off over 4,000 employees, MANY of which were inspectors. Just beware of the Wyndham brands. You should ask the manager to see the last "qa report" or last "city or county" inspection before checking in! Wyndham needs to realize that they cannot continue to "appoint" members to their various boards who are running sub-par motels, OMG! There is another "Board Member" running the Knights Inn on 32nd/Thomas AND the Travelodge in East Mesa!
Karl
Clovis,New Mexico,
U.S.A.
Interesting Note
#3Consumer Suggestion
Fri, March 06, 2009
I visit Phoenix every year in order to fly to Hawaii on Hawaiian Airlines. I normally stay at the Marriott Fairfield Airport which is more expensive than normal Fairfields and nothing particularly fancy but is clean and adequate with a good breakfast and an airport shuttle. I stopped going to Days Inns, Super 8's etc. years ago. There didn't seem to be any universal quality control. One was great and the other was not. I stayed at a Super 8 years ago that had 6 outside lines for 40 rooms. Obviously this is not a place to stay on business!!! Another one in a different state had the same phone problem. Marriott and Hilton require consistancy in their franchised properties and you can pretty much guarantee that one Fairfield or Hampton Inn will be like another. The difference in cost between a Days Inn and a Fairfield isn't that much and you have a better chance of having an uneventful stay.