DAZZLE SMILE - DAZZLE SMILE PRO Premier White Trial period is a lie. It is a con. Internet
I purchased 2 trial period Dazzle Smiles on the internet for 1.99 for one and 2.99 for the other. According to the text once you receive you have 14 day trial period.
I even received a call approx 7 days later and I spoke to the woman and said that I had ordered but still had not received my item. I asked her to confirm if the 14 day trial starts once i get it, she said oh yes.
Very wrong. According to the operator I called, after I received my item on 11-11th after ordering it on 10-29th I was past the Trial period date and would be charged $82.65 but could return the new item and get a credit minus return free in 30 days on my credit card. I was also informed that I should mail the item back via insurance and tracking number. I told this person that i spoke on the phone and they said no the trial period starts when I receive it. She said I agreed to terms so that doesn't matter. I would still be charged.
I had also on 10-29-09 ordered my sister the Premium White which actually never came but the operator said that I would be charged $97.97. That they don't want their trial item back but would still charge me $97.97.
What i nightmare. This item received acclaim. I assume we all feel taken and have been extorted for money.
DO NOT BUY DAZZLE SMILE OR PREMIUM WHITE OR ANY PRODUCT LIKE THIS. DO NOT PURCHASE A FREE TRIAL BECAUSE IT IS NOT FREE. IT IS NOT A TRIAL PERIOD.
one company is in Colorado, the other is in Texas.
1 Updates & Rebuttals
Leonardo Smith
SMITHTON,Illinois,
United States of America
Dazzle Smile
#2UPDATE Employee
Wed, January 13, 2010
Hello,
If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.
You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.
Your satisfaction is our number one concern,
Thanks,