Complaint Review: DAZZLE SMILE - DAZZLE SMILE PRO

I feel very silly to have even fallen for this but, the ads were very convincing. I followed a link to a Consumer Weekly ad about a mom who had experienced a very inexpensive way to get whiter teeth. The blurb made it sound like you only paid shipping and handling for free trials for Dazzle Smile and Smile Brite and so I followed the link and signed up for my free trials with the understanding that I only needed to cancel before the trial period was up to avoid the monthly fees of $87 and $92 US.

Wrong! Had I read the terms and conditions closely nearer to the bottom of the page, it states that the trial is the first monthly supply so if you don't cancel before 14 days (Dazzle Smile) or 10 days (Smile Brite) then you will be charged the monthly amount. However, it starts from when your credit card is charged for shipping not from when you receive the product. It took nearly 10 days to get the product!

The real catch is that someone from Smile Brite called me and I said that I changed my mind and didn't want any of it thinking that was enough, however, I didn't cancel it on the website and so 10 days later, my credit card was charged $92. No one answers at the phone number that was listed with the charge.

When I received the Dazzle Smile trial I immediately tried to cancel it but, also couldn't get a hold of a customer representative. The number was either busy or I was immediately on hold for extended periods of time so I tried the chat. They will only confirm a return address so I sent the trial back Express Post so I could track it. Interestingly enough, not even a week later, the company name on the return address changed from Farend Services Ltd. to Premium White although the address is the same.

No one on the chat will confirm they received my trial return but, keep telling me to phone a customer service rep with whom I cannot reach. In short, I ended up cancelling my credit card to avoid any further charges after doing more research and hearing people say that more charges were incurred on their credit cards for other products that they knew nothing about.

I strongly advise that you stay away from this scam!