Complaint Review: Dazzle Smile

I signed up for the trial service with Dazzle White that cost $1.95.  After I placed the order I spoke to a customer service representative from the company that assured me I would not receive anything other than the trial offer.  I know how these companies work; they charge you for the trial, and then they continue to charge you for future purchases you never authorized.  I asked the customer service rep if this would happen, and he confirmed that Dazzle White would not do this.  He assured me that the only charge I would receive would be for the trial offer of $1.95. 

I received the product and never used it, so I really don't know if it even works.  The problem is that i recently noticed that I was charged twice for orders I did not place.  Each charge was for $79.95.  I spoke to their online chat to try and return the product for a refund, but I was told that I have to call customer service during business hours.  Even if I do receive a refund, this was a blatant lie by their employees.  If a representative from the company tells the customer that they will not be charged anything further, then the customer should be able to believe that.  We should not have to read hundreds of pages of fine print to find out the truth!

I will update this post tomorrow to let people know if the company at least gave me the refund that yet another customer service rep has promised.  Save yourself a headache and avoid doing business with this company.  Whether their product works or not, this company is not ethical in its business practices. 

Mike