Dazzle White, Dazzle White Pro, Clean Whites your credit card will be charged extra without your authorization, Internet
I ordered the no risk trials on the internet. The next day they called to verify my order, which I initially thought was nice of them. However, they took the opportunity to talk only with my wife, asked her if I had ordered something from Clean Whites and she said 'yes'. Now they claim that she authorized them to charge my credit card $49.95. They claim that the $49.95 is non-refundable because it is shipping. What?! To ship a box that weighs less than a pound. What a rip off!
1 Updates & Rebuttals
Tammy Lance
CARLINVILLE,Illinois,
USA
Hello,
#2UPDATE Employee
Tue, October 27, 2009
Hello,
If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .he terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the bottom of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit
our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.
Your satisfaction is our number one concern,
Thanks,