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  • Report:  #551636

Complaint Review: DAZZLE WHITE / PRISTINE HEALTH

DAZZLE WHITE / PRISTINE HEALTH ultifreshwell free trial only pay shipping to get your credit card number then they keep charging your account for $87.62 USING DIFFERENT COMPANY NAMES. THIS IS FRAUD. Internet

  • Reported By:
    ANNAMET — NORTHFIELD CENTER Ohio United States of America
  • Submitted:
    Sat, January 09, 2010
  • Updated:
    Thu, January 14, 2010

This company advertises a product to whitten your teeth and all you have to pay is shipping for a free sample of dazzle white tooth paste.  They ask for a credit card number for the shipping charges then bill you $2.50 for shipping and never send anything but then another company bills your card $87.62 and 10 days later a third company  bills the card $87.62

1 Updates & Rebuttals


jason gladstone

United States of America

Hello,

#2UPDATE Employee

Thu, January 14, 2010


Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,

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