Complaint Review: DBS Books Disountbooksales.com HotBookSale.com

I ordered one book from this company for a total of $2.92. There was nothing in the invoice or on the website about a monthly agreement or service fee. I was billed $1.00 processing fee and then 2 weeks later the $2.92. Then about a month after that I was charged another $1.00 processing fee and then another $29.95 membership (this time it said DiscountBookSales) and then a month after that I was charged another $29.95 and another $1.00 processing fee. Then they started charging me $12.00 per month. Several calls to their overseas call center went without resolution. They kept telling me the charges were for a membership agreement. I pointed out I never agreed to a membership agreement, and if I did why was I charged by two different websites when I only went to the website 1 time to order 1 book. The customer service representative put me on hold repeatedly and would come back and say the same thing over and over again. I asked for a supervisor he told me a supervisor was not available, after about 5 times of him coming back and telling me he would cancel and give me a 1 month credit, I continued to insist on a supervisor. Finally I got someone who said her name was Rain, or Rayne, but she refused to give any identication or other information that I would be able to document whom I was speaking with.

In any event shame on me for not doing something sooner, I called my bank and had to cancel my debit card to stop these charges from continuing. Be ware of anything that says DBS or HotBookSales or DiscountBookSales.

Mjgma
Arlington, Texas
U.S.A.