Complaint Review: DCH Ford of Thousand Oaks/Daneel Wilson

This is the worst service department I have ever dealt with. I would advise anyone thinking about taking their car there to go anywhere else. I brought my car in to them because it stalled and would not start. We towed it in and found out it needed a new engine. It was still under warranty. This was the beginning of November. At the time they did not have a loaner car available so I went to Avis and rented a car. Sometime in December a loaner became available and I picked it up. We had gone away for the Christmas holiday and advised our service advisor that we wouldn't be not be back until after January 4. She told us that would be fine. The 1st engine they put in was bad so they ordered another from ford. When it was finally finished, I went back to pick up my car and I was told that the instrument cluster was now not working and that we would be responsible for its repairs even though it was fully working when I brought it in and the engine repair caused it to fail. We tried to negotiate with the service manager and she did agree if we paid for the part they would pay for the labor. We were given another loaner car. After about three weeks the service manager Daneel Wilson, told us that the cluster was on back order and would not be in for a few weeks. She also reneged on her original offer to split the cost and stated that they would not be paying for the labor cost. We argued to no avail. We picked up our car and gave the loaner back. My husband paid $200 for the battery they put in and left. We received a call the next day stating that we hadn't paid for the rental car. I called them back immediately and stated I didn't know what they were talking about as we were told we were given a loaner car and our paperwork did not indicate anywhere that this was a rental. There were no charges on the paperwork we signed. Monday, I get a call from the "service manager" Daneel Wilson stating we had stolen the car and that they wanted $900 for the rental. I called her back immediately again stating I didn't know what she was talking about. I kept trying to tell her that the service advisor got us a loaner at no charge to us so why would we now be being charged for a rental? Unfortunately she didn't have the professionalism to allow me to speak and kept talking over me. At one time she laughed at me and made fun of me to employees near her. I asked her for the spelling of her name because I was going to make a complaint to ford and she told me I should call my husband and get the spelling from him. I asked her several times for the spelling of her name and she called me a five-year-old. I hung up as she was too unprofessional to try to speak with and I immediately called Ford and made a complaint against her. Ford apologized and stated that they would be contacting the owner of DCH Ford. I know three other people that have had similar bad experiences with this service department. Stay clear of them! Very unprofessional and not happy at all with their lack of service. I will be taking it to another dealership to fix the cluster they damaged.