Complaint Review: DCL ENV Inc

When looking at my checking account on May 13, I noticed it was a little lower than usual. I then noticed the following charges...

5/02 http://www.1forinpass.com - $36.04
5/10 http://www.seek2support.com - $24.89
5/12 http://www.my-incom.com - $2.95

I found that 1forinpass.com and my-incom.com were under the same parent company. I called their contact number and they gave me an email address to contact regarding a refund. I got a response from the email address - incrediblesupport@contactcenter.com - later that night and it said the following...

"With regards to the refund, we have no problem giving you a refund for the unauthorized transaction but before we do so, we are required to inform you that in issuing a refund the website will declare the transaction as fraudulent. This will place your name, address, zipcode, and credit card number into an Internet fraud database. All internet credit card companies use this Database. Our billing processor will put you in this database. And if you are entered into this database, your credit cards will not work online in the future."

I thought that sounded sketchy so I emailed back and said if I am put in a database I will press charges. I got an email later that night from another email address - incrediblesupervisor@contactcenter.com - that stated they would refund my account within 7-10 business days. This was for the amount of $36.04.

I contacted the customer service number for seek2support.com and they said they would cancel my account and refund my money. The charge for $24.89 is still in my pending transactions in my bank account.

Accounts on all sites were opened with the email address BOUT_IT@ANGELIC.COM.

I canceled my debit account on May 13.

Today, I decided to look back further into my account. My history takes me back to April 16 of this year. I noticed two more fraudulent charges.

4/26 Fat Dog Media (661-705-2690) - $14.95

I called the number, was directed immediately to the fraud center and they said my money would be refunded within 10-15 business days. They also stated that the account was opened with the email address BOUT_IT@ANGELIC.COM.

Finally, I noticed another fradulent charge.

4/17 Check 1002 - $19.75

I have the ability to see checks cashed against my account. I haven't written a check in at least a year. The check was a cashier's check rather than a personal check, and had an address on it that I haven't resided at since May 2005 (but was the address used to open the account). The check was made out to DCL ENV, Inc and in the signature space, my name was printed on a computer - NOT signed. The back of the check has Bank of America in the signature space, and there is a phone number - eSafe Payment 1-866-925-1969.

I researched this company online and found it to be under ownership of Larry Wilcox. The company clearly has access to my bank account number and routing number so I will be canceling my bank account in addition to the previously canceled debit card.

I have an investigation through my bank for the three charges between May 2 and May 12, and the bank will refund the $19.75 that was withdrawn via check.

Lauren
New York, New York
U.S.A.