Dealer Rater Dealer rater.com Black mail businesses for good reviews. Nationwide
My dealership received an negative review on their site. The review was anonymous and uncharacteristic of the way we do business. Unable to verify who our customer was I contacted Dealerrater.com to find out who was unhappy so I could attempt to address their concerns. The only contact at the time was emails. They never replied. I filed a complaint with the BBB. Once they received the BBB complaint the company called me. They said because I was not a paying member they could not tell me who was the author of the bad review. If I paid $300 they would not only tell me but any negative reviews they would not post the review for 2 weeks so I could rebut the review. Also for my $300 a month they would show me how to produce hundreds of positive reviews. They are not out to help the consumer. They want to blackmail Dealers into buying another service and trick the public with false reviews. Luckily the customer left a review on Google which identifies the reviewer and I was able to contact our customer and satisfy them.
1 Updates & Rebuttals
DealerRater
Waltham,Massachusetts,
USA
DealerRater Review Response
#2UPDATE Employee
Wed, November 18, 2015
Hello, Dutch. Thank you for providing this feedback. Without knowing which dealership you represent, it’s difficult to look further into this to see what went wrong and see if there was an issue responding to your review report. There does seem to be a bit of confusion about our services and products, and we’d love the opportunity to talk to you about it more. For instance, while it’s true that DealerRater Certified Dealerships do benefit from our Resolution Advantage tool, which places new negative reviews in a pending queue for two weeks to allow the dealer time to address the reviewer’s concerns and hopefully turn their negative experience into a positive one with exceptional customer service, we do not provide contact or identifying information about our users. As far as helping your dealership gather positive reviews, we do have products and processes that can help your dealership with that, but it seems you’ve misunderstood the features. DealerRater in no way helps a dealership gather invalid, false reviews. We provide tools and best practices to help dealers gather positive, valid reviews from customers who have been to their dealership who might not post a review otherwise. We’re happy to hear that you were able to turn the situation around for this particular customer on your own, but we’re confident that the tools we provide would have made it a bit easier.